Q-Park Reviews

If I could give them a negative I would. SHOCKING CUSTOMER SERVICE, CONNED ME OUT OF MY MONEY AND I DIDNT EVEN PARK THERE!!! I didn't have the app but apparently any car regs on there still charge your account. I was told I had to pay in order to unlock the account and remove the vehicle but that I could request a refund to get this money back seeing as I didn't actually use the parking. So I did and then they told me that it was my own fault that I didn't remove the vehicle even though I didn't have the app anymore and that they wouldnt refund me my money! Fuming. Feel like I've been CONNED!
My advice. DO NOT PARK THERE! DO NOT GET CONNED BY THESE PEOPLE!
AVOID AT ALL COSTS!!

DO NOT PARK HERE. THESE CAR PARKS ARE NOT SECURE. I parked in Q Parks Queensway, Bayswater for one night on 19/07/22 and my car was broken into. I wasn't helped to be able to view their CCTV. They flatly refused any help for me whatsoever when I was in a state of shock. Appalling company.

Kinnerton Street Knightsbridge Q Park

How can a company provide secure parking and not secure it.

People park their cars here hoping it to be a safe place. Our car was smashed into and all I got was an email saying we apologise. I’m sooo gutted! No refund nothing (not that it would make any difference). Some people park their cars long term here and I don’t know how they can do so in such an unsafe car park. No security at night nothing. Absolute shame!

Dumpster fire of a company. Very poor personal communication, if they can be bothered at all. A genuine refusal to explain their decisions, probably down to aht targets or time constraints.

Terrible experience on leaving this car park. After pre booking and with a line of traffic behind me the barrier failed to raise. No one answered the help request. Was forced to back out of the way. So dangerous. Poor customer service after complaining. Not just me either. Lots of others with the same problem. Do yourself a favour and park with someone else, and not these criminals.

Abysmal customer service, parked at a hotel car park only to find the hotel was fully booked, returned to car to leave to be told I had to pay £2:50 because I’d been 16 minutes. this was at midnight and no possible other reason to stop there. Contacted customer services and told it was ‘policy’ no apologies for lack of common sense

My original booking with Q Park in Birmingham car park was for 1 day, after deciding to stay an extra day in Birmingham, I booked an addition day's parking but accidentally cancelled my previous booking. I realised 3 minutes later my mistake and emailed QPark. I was told a day later that the cancellation cannot be changed and would be charged the fee. The cancellation has not been processed as yet, it would take 10 days to refund, so I cannot understand how it could not have been stopped 3 minutes after notifying them of my mistake.
I think this is a way of ripping off customers so the the company gets more money from people.
Terrible customer service!

Do not pre-book a Q-Park spot or you are likely to be scammed.

I pre-booked the Harley Street Q-Park and, upon arrival, found the park closed, gates down, and unmanned.

We knocked, tried to ring the bell, and even asked a nearby police officer for help - who told us the car park was closed due to a rally.

When we contacted Q-Park to ask for a refund they refused to aknowledge the car park was closed, maintained it is normal for gates to be completely closed in the middle of the day and that no refund would be issued.

Awful. I won't be back here. I paid £12 for 4 hours at Liverpool One. I had to return to car to get ticket in order to go back up 2 floors to use the toilet (need ticket to open door). I was therefore 10 mins late and was charged more than another £11 to be able to get out. Absolute con artists.

I can't praise this car park high enough!
The staff went out of their way to be helpful, both on arrival and departure.
Location to Hyde Park really good as well>
No complaints from me :-)

If I could give 0 stars I would. Having attending BWH for an emergency c section birth with my husband having left at 3am, there was no signs ect to say how to apply for a weekly pass, he also did not think anyone would be in the office at that time of night so he paid and went home, then returning to the hospital a further 3 times over the next few days and he paid for each one individually I have now asked them to refund the difference £20 odd and I keep being told no no no we can’t do that ect, there is no complaint process and all you get told no we are right you are wrong! I can’t believe how unethical this company are ripping people off a time when they are at their most vulnerable, they should be ashamed of themselves! The amount they charge is ridiculous! Customer service is none existent! Anyone who works for a company like this should really reconsider they type of people they work for and how they operate very poor

Used pre book system to book Marble Arch car park. Enter via Marble Arch but on way out that entrance was closed so had to navigate the huge car park to exit via park lane. That added 2 mins to my pre book time so got charged ant extra £8

Surely with all technology if you have to close an exit you should give people a few extra minutes allowance to find the extra - basically other side of Hyde Park

Regular user of Q parks but will be switching to NCP

Park lane -q-park
Pre booked this car park to attend Rolling Stone concert in Hyde Park. Arrived , barriers up and man telling customers car was full. Concert tickets cost 100’s of pounds and we almost unable to attend due to gross overbooking of parking spaces. After 25 mins of wrangling with attendant i was let in however no real parking spaces , I had to squeeze my car on the side of the one way system.
I wouldn’t chose to use this company again.
Buyer beware !

Two complaints:
1. £5.10 for 1hr 5m!!
Disgraceful!!
2. Failure to respond to my complaint.
Twice I have sent in a complaint. Despite saying
they will respond in 2 days, they have not
responded!

Still waiting for a response (7/7/22)!!
Dreadful customer service.
19/7/22; sent another complaint in, due to failure to respond to my previous complaints.
Wish I could score zero!

Disgraceful!! We booked and paid for our parking space in advance. But after 4 hours of traveling they wouldn't let us past the barrier, telling us that the car park was full. All the pre booked spaces had been filled by people that had not pre booked! This wasn't even communicated to us, my wife had to go and ask the car in front what all the commotion was. We then had to wait for ages whilst other cars in the queue tried to turn around, making us late for our appointment. We eventually got past the barrier to find a charging point space that was broken!!!! This 20 minute delay at the start of our appointment meant that we were delayed returning to our car by 9 minutes. We were charged £9 for this!! Bloody disgrace! We will not be using Q Park again and will be directing our friends away from this service too. Q Park, we eagerly await your apology and refund of our £9.